~~NOCACHE~~ This page last changed ~~LASTMOD~~ [{{counter|today| time| times}} today, {{counter|yesterday| time| times}} yesterday, and {{counter|total| time| total times}}] ~~NOTOC~~ Information as of 3/11/2025 The US Mobile Home Phone Base info (from [[https://www.usmobile.com/shop/product/home-phone-base/WHB-PCP-AT-NE|US Mobile]]) - what's included * Home phone base * 1 home phone starter kit * Free month of service * Unlimited nationwide calling * Unlimited International calling to 200+ destinations * No internet connection required * Keep your number (or pick a new one) * Voicemail, Caller ID, and more * Free backup battery * Free shipping and 14-day returns * The Home Phone Plan includes all taxes and fees * 24/7 real human support and help Cost is: $110 (base station) + $119.99 (year of service) + 6.88 (tax) = $236.76 ====== Switching Verizon Home Phone to US Mobile (Keeping the Same Number) ====== ===== Overview ===== If you currently have **Verizon home phone service** and want to switch to **US Mobile Home Phone** while keeping the same number, the process is called **number porting**. The most important rule: **Do NOT cancel Verizon service first.**\\ The number must remain active until the port is completed. The transfer is initiated **through US Mobile**, not Verizon. ----- ==== Step 1 – Purchase US Mobile Home Phone Base ==== Purchase the **US Mobile Home Phone Base** and select a service plan. * Device cost: about **$110 (one-time)** * Service cost: **$119.98 per year** Wait until the base station and SIM card arrive before beginning activation. ----- ==== Step 2 – Gather Required Information from Verizon ==== You will need the following information to port your number: * Verizon **account number** * **Number Transfer PIN** * **Billing ZIP code** * **Phone number** being transferred How to obtain the Transfer PIN: * Log into **My Verizon** * Request a **Number Transfer PIN** * Or dial **#PORT** from the Verizon phone Notes: * The transfer PIN usually expires in **7 days**. ----- ==== Step 3 – Activate the US Mobile Home Phone ==== Once the device arrives: - Log into your **US Mobile account** - Choose **Activate Home Phone** - Enter the **SIM card number** - Select **Transfer an existing number** ----- ==== Step 4 – Submit the Port Request ==== You do this with US Mobile. During activation you will enter: * Phone number * Current carrier (**Verizon**) * Verizon **account number** * Verizon **transfer PIN** * Billing ZIP code US Mobile then submits the port request to Verizon. ----- ==== Step 5 – Wait for the Port to Complete ==== Typical port times: * Wireless numbers: **24–48 hours** * Landline numbers: **5–10 business days** During this time: * Verizon service **continues to work** * Incoming calls still ring your Verizon phone ----- ==== Step 6 – Port Completion ==== When the port completes: * Verizon service automatically **terminates** * Your number is now active on **US Mobile** Connect your phone like this: Cordless Phone Base | (phone cord) | US Mobile Home Phone Base | cellular network Instead of a wall jack, your phone connects to the **US Mobile base unit**. * Note, you can also connect the base unit to your home phone network. ----- ===== Cost Comparison ===== ^ Service ^ Cost ^ | Verizon Home Phone | grandfathered $25/month ($300/year)\\ new lines $30/month ($360/year)| | US Mobile | $119.98/year | | Device | $110 one-time | Breakeven:\\ For grandfathered line, breakeven is in 9 months: $300 - (120+110) = 300 - 230 = 70 (about 3 months savings over a year)\\ For newer line breakeven is in 8 months: $360 - (120+110) = 360 - 230 = 130 (about 4 month savings over a year) ----- ====== Common Pitfalls When Porting a Home Phone Number ====== ==== 1. Canceling Verizon Too Early ==== This is the **most common mistake**. If you cancel Verizon before the port finishes: * The number may be **released** * The port **fails** * You may **lose the phone number permanently** Always let **US Mobile complete the port first**. ----- ==== 2. Incorrect Account Information ==== Ports often fail because of: * Wrong **account number** * Expired **transfer PIN** * Wrong **billing ZIP code** If Verizon rejects the port, the transfer must be restarted. ----- ==== 3. Landline Ports Take Longer ==== Many Verizon home phones are technically **landlines or VoIP lines**, which can take: * **Several days to over a week** This is normal. ----- ==== 4. Losing 911 Address Registration ==== After switching to US Mobile: * You must **register your 911 address** with the new service. This ensures emergency calls send the correct location. ----- ==== 5. House Wiring Conflicts ==== Do **NOT plug the US Mobile base into a wall phone jack** //unless and until the house wiring has been disconnected from Verizon//. Otherwise: * Voltage from the old line can damage the device. Instead: * Plug your **cordless phone base directly into the US Mobile unit**. ----- ===== Tips & Reminders ===== * Confirm US Mobile home phone service is available in your area **before** purchasing the hardware. * Ensure your Verizon account has no past-due balance — carriers can block number ports on delinquent accounts. * If the port takes longer than expected, contact US Mobile support with your port request confirmation number. ===== See Also ===== * [[https://www.usmobile.com|US Mobile Website]] * [[https://www.verizon.com|Verizon Account Management]] ======After You Have Switched====== Now that your home phone is on US Mobile, here is information you can use. It comes directly from USMobile. ====Set up Call Forwarding==== From [[https://usmobile.frontkb.com/en/articles/338368|Guide to setting up Call Forwarding]] ====Set Up and Use Your Voicemail==== From [[https://usmobile.frontkb.com/en/articles/345216|Guide to set up your Voicemail]] ===Manage Voicemail=== Your Home Phone can divert calls to voicemail when the user is unavailable. When a voicemail message is pending, there will be a couple of indicators to notify you: - Visual - the voicemail LED indicator on the Home Phone Base will flash - Audible - the dial tone will be intermittent instead of a constant dial tone ===Set Voicemail Options=== See [[https://usmobile.frontkb.com/en/articles/243264|USMobile link]] as the instructions are different for Light Speed, Warp, and Dark Star. In general (note this may not always work): - Press and hold 1 on the dialer until you are forwarded to the Voicemail. You can also dial *86 on the connected headset. Wait approximately 12 seconds to be connected to your voicemail inbox. - If prompted, enter your voicemail password. - Follow the prompts on the IVR and manage your voicemail options. ===Check Voicemail Messages=== - Press and hold 1 on the dialer until you are forwarded to the Voicemail. You can also dial *86 on the connected headset. Wait approximately 12 seconds to be connected to your voicemail inbox. - Enter your voicemail password, if you have set it up. - Follow the prompts to listen to and manage your voicemail options. ====Set up Voicemail/Visual Voicemail==== US Mobile Device Specific Information. See: [[https://usmobile.frontkb.com/en/articles/243264|USMobile page]]