If you currently have Verizon home phone service and want to switch to US Mobile Home Phone while keeping the same number, the process is called number porting.

The most important rule:

Do NOT cancel Verizon service first.
The number must remain active until the port is completed.

The transfer is initiated through US Mobile, not Verizon.

Purchase the US Mobile Home Phone Base and select a service plan.

• Device cost: about $110 (one-time)
• Service cost: $119.98 per year

Wait until the base station and SIM card arrive before beginning activation.

You will need the following information to port your number:

• Verizon account number
• Number Transfer PIN
• Billing ZIP code
• Phone number being transferred

How to obtain the Transfer PIN:

• Log into My Verizon
• Request a Number Transfer PIN
• Or dial #PORT from the Verizon phone

Notes:

• The transfer PIN usually expires in 7 days.

Once the device arrives:

1. Log into your US Mobile account
2. Choose Activate Home Phone
3. Enter the SIM card number
4. Select Transfer an existing number

You do this with US Mobile.  During activation you will enter:

• Phone number
• Current carrier (Verizon)
• Verizon account number
• Verizon transfer PIN
• Billing ZIP code

US Mobile then submits the port request to Verizon.

Typical port times:

• Wireless numbers: 24–48 hours
• Landline numbers: 5–10 business days

During this time:

• Verizon service continues to work
• Incoming calls still ring your Verizon phone

When the port completes:

• Verizon service automatically terminates
• Your number is now active on US Mobile

Connect your phone like this:

Cordless Phone Base
        |
   (phone cord)
        |
US Mobile Home Phone Base
        |
   cellular network

Instead of a wall jack, your phone connects to the US Mobile base unit.

• Note, you can also connect the base unit to your home phone network.

Breakeven:
For grandfathered line, breakeven is in 9 months:  $300 - (120+110) = 300 - 230 = 70 (about 3 months savings over a year)
For newer line breakeven is in 8 months: $360 - (120+110) = 360 - 230 = 130 (about 4 month savings over a year)

This is the most common mistake.

If you cancel Verizon before the port finishes:

• The number may be released
• The port fails
• You may lose the phone number permanently

Always let US Mobile complete the port first.

Ports often fail because of:

• Wrong account number
• Expired transfer PIN
• Wrong billing ZIP code

If Verizon rejects the port, the transfer must be restarted.

Many Verizon home phones are technically landlines or VoIP lines, which can take:

• Several days to over a week

This is normal.

After switching to US Mobile:

• You must register your 911 address with the new service.

This ensures emergency calls send the correct location.

Do NOT plug the US Mobile base into a wall phone jack unless and until the house wiring has been disconnected from Verizon.

Otherwise:

• Voltage from the old line can damage the device.

Instead:

• Plug your cordless phone base directly into the US Mobile unit.

• Confirm US Mobile home phone service is available in your area before purchasing the hardware.
• Ensure your Verizon account has no past-due balance — carriers can block number ports on delinquent accounts.
• If the port takes longer than expected, contact US Mobile support with your port request confirmation number.

• US Mobile Website
• Verizon Account Management

Now that your home phone is on US Mobile, here is information you can use.  It comes directly from USMobile.

From Guide to setting up Call Forwarding

From Guide to set up your Voicemail

Your Home Phone can divert calls to voicemail when the user is unavailable. When a voicemail message is pending, there will be a couple of indicators to notify you:

1. Visual - the voicemail LED indicator on the Home Phone Base will flash
2. Audible - the dial tone will be intermittent instead of a constant dial tone

See USMobile link as the instructions are different for Light Speed, Warp, and Dark Star.  In general (note this may not always work):

1. Press and hold 1 on the dialer until you are forwarded to the Voicemail. You can also dial *86 on the connected headset. Wait approximately 12 seconds to be connected to your voicemail inbox.
2. If prompted, enter your voicemail password.
3. Follow the prompts on the IVR and manage your voicemail options.

1. Press and hold 1 on the dialer until you are forwarded to the Voicemail. You can also dial *86 on the connected headset. Wait approximately 12 seconds to be connected to your voicemail inbox.
2. Enter your voicemail password, if you have set it up.
3. Follow the prompts to listen to and manage your voicemail options.

US Mobile Device Specific Information.  See: USMobile page